Help Center
Get help with StickMarket.
Find quick guidance for collection tracking, inventory, trading, shipped trade workflows, reviews, community tools, account settings and notifications.
Current focus
Tracking, trading and community
StickMarket now supports collection tracking, public profiles, community tools and a complete trade workflow with shipped trades, tracking codes, confirmations and reviews.
Available
Tracking + Trading + Community
Locked for now
Marketplace
Step 1
Track your collection
Open a collection, start tracking it, and mark each item as owned, missing, duplicate, favorite, or on hold.
Step 2
Prepare tradeable duplicates
Set duplicate quantities, split them by condition, and decide which copies are available for trading.
Step 3
Find and build trades
Use Trading to find collectors who have items you need, compare what you can offer, and send a trade proposal.
Trading guide
How trading works
The trade flow is designed to move from discovery to proposal, shipment, confirmation and review without losing context.
Trade step 1
Discover matches
Open Trading or a collection’s Trading button to see collectors ranked by useful items, mutual value and items you can offer.
Trade step 2
Build proposal
Pick the items you want and the items you offer. Use filters, pagination and condition-aware quantities to keep proposals clean.
Trade step 3
Negotiate
The other collector can accept, decline or counter. Counter offers stay linked so both sides can understand the trade history.
Trade step 4
Ship or meet
For shipped trades, both users provide shipping details, add tracking when available, and mark their items as shipped.
Trade step 5
Confirm and review
When items arrive, submit the mandatory review and confirm the trade. Completed reviews appear on user profiles.
Help topics
Common areas
Use these sections as a practical overview until detailed help articles are added.
Collections and tracking
Manage album completion, variants, extras, favorites, and missing items across collection pages and My Inventory.
- Add collections to My Inventory
- Track owned, missing, duplicate and favorite items
- Understand album items, variants and extras
Trading
Trading is active. Find compatible collectors, build proposals, counter offers, manage shipped trades, and confirm received items.
- Find trade partners by collection usefulness
- Send, accept, decline, cancel or counter trade offers
- Use shipped or in-person trade workflows
Shipping and received items
For shipped trades, share shipping details, add tracking codes, mark items as shipped, and organize received items after confirming.
- Save default shipping details from your profile
- Add tracking codes when available
- Mark received items as owned, tradeable or on hold
Reviews and trust
After a trade is received, both collectors review shipment time, package condition and communication before confirming completion.
- Review trade partners with 1 to 5 stars
- See public user ratings and review counts
- Open each user’s review history from profile cards
Community tools
Use public collector profiles, friends, private messages, and forum threads to connect with other collectors.
- Find collectors and view public profiles
- Message friends and active trade partners
- Follow forum threads and replies
Account, privacy and notifications
Update your profile, country, profile photo, privacy settings, shipping defaults, and notification preferences.
- Edit public and private profile details
- Choose who can see your progress and duplicates
- Control website and email notifications
Frequently asked questions
Quick answers
Is trading available now?
Yes. Trading is fully implemented for collection-based swaps. You can discover partners, build proposals, send offers, counter, accept, manage shipped trades, confirm receipt and leave reviews.
How does StickMarket find trade partners?
Trade partner pages compare your missing items with another collector’s tradeable duplicates, while also considering what you can offer back. You can filter by useful items, country and exact items.
What happens when a shipped trade is accepted?
Both collectors must share shipping details. If default shipping is enabled on both profiles, this step can be completed automatically. Users can then add tracking codes and mark items as shipped.
Are reviews required?
Yes. To confirm that received items arrived, the user must review the other collector for shipment time, package condition and communication. The overall review score is the average of those three ratings.
Can I message someone during a trade?
Yes. Friends can message each other, and active trade partners can message during an accepted trade even if they are not friends.
Is the marketplace available now?
Marketplace tools are still locked for now. Trading, community, profiles, messages, reviews and collection tracking are available.
Trading is live
Start from the Trading page, a collection page, an item page, or another collector’s public profile to find matching trade opportunities.
Open TradingNotifications
Configure website and email notifications for community and trading events from your preferences page.
Notification preferencesMarketplace
Marketplace tools are still locked while the trading and community foundation is finalized.
Still need help?
Send support your account email, collection name, item number, trade number if relevant, and a clear description of the issue.
Contact support